1 comment

  • MEH

    Hey M Talha, 

    Thanks for your feedback. Currently, the way the application works is that you are tasked with getting the required outcome within 1 match, for example, 21 kills. If the client does not see that you achieved the required kills by the time the game session closes, it will count as a loss and does not take into account forfeits or surrenders, unless the challenge requirement is to "win 1 match", in which case the challenge will still count as a win.

    While this is unfortunate that your opponents or team surrendered, our application cannot track the reason for the match ending, nor can we prevent or control players from surrendering.

    In these cases, we do not issue a refund. 

    You can read more about our refund policy here:

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