If your withdrawal was declined and bounced back to your GLL wallet means that the transactions have failed or been declined manually by the payment team.
When a withdrawal has failed or been declined an email will be sent to the email address that is connected to your GLL profile informing you why the transactions were not completed.
Make sure to check all of your inboxes and if you have not received this email make sure to reach out to us by creating a support ticket and we will give you all the information you need regarding your withdrawal.
Most common reasons for a failed withdrawal are:
- Incompleted payment details.
- The account holder's name does not match the KYC details.
- Withdrawal failed and was returned to us by our bank.
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