Why did my Identity Verification fail or was denied?

There could be several reasons you did not pass the identity verification process with our third-party partner, Sum&Substance.

The most common reasons for a failed verification are the following: 

• The document type is not supported
• The document is expired or damaged
• The document has been edited
• Images are bad quality, taken in a poorly lit room and impossible to read
• The picture is a screenshot (may only be a picture, or file must be PDF)
• The uploaded document belongs to someone else
• User is underaged (Read more here)
• Does not contain the full name and full home address (including street name and number)
• Document used for proof of address is older than 3 months
• An excessive amount of files uploaded (spam)

You can read more about the entire process, and exactly which documents are accepted in this article: How do I pass the identity verification?