Before you are able to make a withdrawal you will need to complete an identity verification process.
This is in place to follow anti-money-laundering and anti-terrorism policies and prevent fraudulent behavior in general. These are regulations we must conform to by law.
For security reasons, we use a third-party service to verify your identity before making a withdrawal request, which is Sum&Substance. Your personal details are handled with safety and confidentiality.
To pass the identity verification you will need to have a valid proof of identity, valid proof of address and a working web camera.
You can read more here how to pass the verification. (Available in multiple languages)
Once your identity has been successfully verified it allows the payment and compliance team to review your withdrawal request. Always make sure to use your own documentation and payment method that belongs to you personally. Any violations of these regulations could be reported.