Before you are able to make a withdrawal you will need to complete an identity verification process.
This is in place to follow anti-money-laundering and anti-terrorism policies and prevent fraudulent behavior in general. These are regulations we must conform to by law.
For security reasons, we use several third-party services to verify your identity before making a withdrawal request. These are Yotif, Veriff, and Sum&Substance. Your personal details are safe with our providers.
There are different requirements set for each country. Depending on the country and documentation you provide to identify yourself we will recommend the service with think will suit you best.
Once your identity has been successfully verified it allows the payment and compliance team to review your withdrawal request. Always make sure to use your own documentation and payment method that belongs to you personally. Any violations of these regulations could be reported.