In this article you will find step-by-step instructions on how to successfully pass the identity verification with our identity verification partner, Sum&Substance.
Please note that persons under 18 are not allowed to pass verification. For more information on how to withdraw money if you are under 18, please refer to the following article: How do I withdraw money if I am under 18?
Also note that you must provide documents that belong to you personally. Failing to comply with this may result in a suspension from our service.
Article index:
Proof of identity
Self or liveness check
Proof of address
Questions and answers
To complete identity verification successfully you will need the following:
- Identity document
- Device with camera
- Proof of residence
To start the process, click on the button "Verify your identity".
Read the information and continue by clicking the button "Confirm".
Proof of identity
In the first step, you need to upload a valid proof of identity. You can provide one of the following: passport, driver’s license, ID card, or residence permit.
There are a few things to consider before uploading your identity document:
- It cannot be expired or damaged
- All corners must be visible in the photo
- The quality of the photo must be readable
- Edited photos will be rejected
Once your valid proof of identity has been uploaded, continue by clicking “Next”.
Selfie or liveness check
In the following stage you will need to pass a liveness check, by providing a selfie.
There are a few things to consider before the liveness check:
- Make sure your face is clearly visible
- Make sure that there are no other people visible in the camera
- The environment where you take the selfie is well lit
When your face is successfully recognized, you will be directed to the final stage where you need to upload a valid proof of residence.
Proof of residence
Please read carefully to find out what qualifies as a valid proof of address:
- Bank statement
- Credit card statement
- Tax invoice
- Government issued residential statements/certificates
- Driver’s license (if it contains address)
- Energy provider bill
- Mortgage statement
- Certificate of voter registration
- Gas bill
- Electricity bill
- Water bill
- Cable company bill (not from satellite TV companies)
- Landline telephone bill
Please read carefully to find out what does not qualify as a valid proof of address:
- Mobile phone bills
- Medical bills
- Receipts for purchases
- Insurance statements
There are a few things to consider before uploading your proof of address:
- It must contain your full name and address, including the street name and number
- You can either take a picture of the original proof of address document, or upload an unedited PDF file
- Screenshots are not accepted
- Utility bills cannot be older than 3 months
- You can use your ID document as proof of address, if it contains your home address information. But in this case, you will need to provide a different type of ID document as your proof of identity. You can't use the same document to prove both your address and your identity
Once your valid proof of address is uploaded, proceed by clicking “Next”.
In the final stage, you will have the opportunity to go back and edit your uploaded documents.
Visit Sum&Substance help pages for more information
If you have any doubts about the validity of your documents, please read the following articles (note: these links will take you to the Sum&Substance help site):
How do I pass liveness verification?
What documents count as proof of address?
You can submit a support request to G-Loot Support if you have any further questions regarding the identity verification and document requirements.
Questions and Answers
Q: I don’t have a valid proof of address, what should I do?
A: Even if you do not own property, you should be able to use another valid document that shows your address. Please check the list provided above, and obtain one of the documents. Note that you will not be able to pass the check without a document that proves your address. It is absolutely necessary to provide it for verification, along with your selfie and ID document.
Q: If I don’t have a valid proof of address with my name, can I upload my parent’s documents?
A: No. All documents that you provide for verification have to be your own.
Q: I am under 18, how can I pass the identity verification?
A: You are not allowed to pass the identity verification if you are under 18 years old.
Q: But I am under 18, and play on GLL, how can I withdraw?
A: If you are playing on GLL, are over 16 but under 18 years old, there is one exception. You cannot pass the identity verification yourself, but a parent or legal guardian may be able to pass it for you. Please read how to go about that in this article.
Q: Can I change the documents in my identity verification process?
A: You can only change your documents before you submit your application for verification.
Q: I don’t have any of the required documents, can someone else pass identity verification for me?
A: It is strictly prohibited to use someone else’s details in the identity verification. If you do not comply with this rule, you risk being suspended from the G-Loot services.
Q.: I can’t pass the check online, can I send you my documents via email?
A.: No, the identity verification must be passed online.
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