How do I pass the identity verification with Sum&Substance?

Before continuing with the verification, please make sure:

• You have all the right documents
• The documents you are about to upload does not belong to someone else
• If you do not have all of the required documents, please consider taking time to obtain it before continuing with the verification process

If you are unsure about the validity of your documents, please reach out to customer support

Identity document

Valid documents are:

Passport, driver’s license, ID card and residence permit

• Identity documents cannot be expired or damaged
• Make sure that all corners are visible in the photo, and the quality is readable

Proof of address

• It must contain your full name and address, including the street name and number
• You can either take a picture of the original POA document, or upload an unedited PDF file
• Screenshots are not accepted
• Utility bills cannot be older than 3 months
• You can use your ID document as proof of address, if it contains your home address information. But in this case, you will need to provide a different type of ID document as your proof of identity. You can't use the same document to prove both your address and your identity

What qualifies as a valid proof of address:

• Bank statement
• Credit card statement
• Tax invoice
• Government issued residential statements/certificates
• Driver’s license (if it contains address)
• Energy provider bill
• Mortgage statement
• Certificate of voter registration
• Gas bill
• Electricity bill
• Water bill
• Cable company bill (not from satellite TV companies)
• Landline telephone bill

What does not qualify as a valid proof of address: 

• Mobile phone bills
• Medical bills
• Receipts for purchases
• Insurance statements