First time withdrawing money from the G-Loot wallet?
To get it right from the beginning, the first time, we recommend that you do your withdrawal from a PC with an installed Web Cam. (This to pass the KYC.)
Please follow this steps to get it right:
1. To send a withdrawal request you will have to go to your G-Loot wallet
Under the wallet page, you will have an overview of your current wallet balance.
At the same page you see a field where you write how much you want to withdraw from your wallet balance.
When you have decided which amount you want to withdraw - press the withdraw button
You will be redirected to our withdrawal checkout where you in the first step will authorize the withdrawal request being made from your G-Loot wallet.
2. Pass the KYC process
In the second step, you will have to verify your identity with one of our KYC providers Yoti or Veriff.
- Using Yoti requires that you download the Yoti app and create a profile to verify your identity.
- Using Veriff requires a webcam and will be directly done through your web browser.
Your provided data is protected by our KYC providers. You can read more about KYC in our KYC articles.
You are obliged to do this process in order to make a withdrawal request and to receive your money.
We have a KYC policy that we are required to follow, this helps us letting us know that our users are who they say they are and that they are using a payment method that belongs to them personally.
If the account holder and the KYC details are mismatching it will be declined by the compliance team.
With a KYC policy in place also helps us to prevent any fraudulent actions such as money laundering.
3. Payment method
Once a successful KYC is in place you will be redirected to select a payment method.
Make sure to fill out your payment details correctly.
Please reach out to your payment provider if you have any questions regarding what information you will have to provide in order to receive an international transaction.
Once a payment method is selected for your withdrawal and sent away you will have a pending withdrawal that is sent to G-Loot payment central, awaiting to get handled by our payment team.
4. Mandatory check at the compliance team
Each withdrawal request needs to go through the mandatory KYC check. It usually takes up to several banking days until a withdrawal request is handled by the compliance team.
After the withdrawal has been reviewed and accepted by the compliance team, it will be sent.
5. Time for your international transaction
It will be additional banking days before the transactions are completed from G-Loot side, after that it depends on what Withdrawal method you choose. The time various a lot between the different methods.
6. Thank you for taking the time
Thank you for playing on our platforms and we always appreciate your feedback and thoughts.
Submit a support request if you have any questions regarding your withdrawal.